Shipping policy

At Adair, every piece is handcrafted with meticulous care, designed to embody timeless elegance and everyday luxury. We believe that your jewelry’s journey to you should reflect the same attention, precision, and artistry invested in its creation. From the moment it leaves our atelier to the moment it reaches your hands, every stage is curated to ensure a flawless experience.

Order Processing & Preparation
Each Adair piece is individually crafted and carefully inspected in our ateliers. Our dedication to quality means that orders are not simply packaged — they are prepared with thoughtful precision, craftsmanship checks, and secure handling.

Standard Processing: Orders are typically prepared within 10–12 business days.
Custom or Engraved Pieces: Personalized items may require additional time to ensure each engraving and detail meets our exacting standards.
Quality Assurance: Every item undergoes a multi-step inspection to verify that metals, stones, and finishes are perfect before leaving our ateliers.

We treat every order as an exclusive experience, ensuring that the piece you receive is worthy of being treasured for a lifetime.

Shipping & Delivery
Your jewelry’s transit is an extension of the Adair experience. All shipments are fully tracked and comprehensively insured, so that your precious items arrive safely and on time.

Domestic Shipping: Delivered with care and fully insured; delivery times vary depending on location.
International Shipping: Available worldwide to select countries. Delivery times typically range from 7 to 21 days, depending on destination, customs clearance, and local carriers. All delivery dates are estimates only.

Important Information for International Orders:
International deliveries may be subject to local laws, customs requirements, and import duties. Additional taxes or fees may apply, over which Adair has no control. Customers are responsible for complying with the regulations of their country and for any associated costs.

Careful Handling & Secure Packaging: Packages are carefully wrapped and cushioned to maintain the pristine condition of your jewelry. Each order is presented in our signature Adair box, crafted to protect and showcase your piece elegantly.

Presentation & Luxury Experience
Every aspect of your order is designed to reflect the premium quality of Adair:

Signature Packaging: Orders arrive in a luxurious Adair box, lined and padded to prevent movement during transit.
Certificates of Authenticity: All solid gold jewelry featuring lab-grown diamonds includes a certificate verifying the stone’s quality, origin, and authenticity.
Personal Touch: Each order may include a small, curated note or guide detailing care recommendations.

Shipping Costs & Promotions

Shipping fees are calculated at checkout, reflecting the level of care, tracking, and insurance provided.
From time to time, complimentary standard shipping may be offered for qualifying orders.
Expedited Shipping: Available for faster delivery, fully insured.
All fees are transparently communicated at checkout.

Order Tracking & Customer Support

Every shipment includes a unique tracking number for real-time updates.
In the rare event of lost, damaged, or delayed items, our support team will personally assist you. Contact us within 7 days of receipt at: ✉️ contact@adairjewels.com.

Handling & Care During Transit

Durable packaging designed to resist shocks, temperature variations, and moisture.
Insured shipments reflecting the investment you’ve made in quality and craftsmanship.
Compliance with international customs and import regulations to avoid unnecessary delays.

The Adair Promise
Shipping is not just logistics it is part of the curated luxury experience. Every detail, from packaging to tracking, is designed to:

Maintain the integrity and brilliance of your jewelry.
Provide peace of mind with fully insured and trackable delivery.
Reinforce our commitment to quality, authenticity, and customer satisfaction.

Your journey with Adair mirrors the elegance, care, and artistry of the jewelry itself. From our ateliers to your hands, every step is a celebration of craftsmanship, precision, and luxury.